Comprehensive Oversight

• Supervision of all activities involving the vessel during port calls, ensuring they align with the owner’s best interests.
• Monitoring and coordinating operations such as cargo loading/discharging, bunkering, and repairs.
• Ensuring transparency and accuracy in all dealings with terminal operators, charterers, and service providers.

Liaison with Stakeholders

• Acting as the primary point of contact for port authorities, terminal operators, and charterers.
• Providing clear and consistent communication to keep owners informed at every stage.
• Negotiating terms and resolving disputes on behalf of the owner.

Cost Management & Optimization

• Reviewing port tariffs, invoices, and service provider bills to ensure fair and accurate charges.
• Advising on cost-effective solutions to optimize operations without compromising quality.
• Managing financial transactions, including the settlement of port dues and disbursements.

Ensuring Compliance

• Verifying that all local and international regulations are strictly adhered to during port operations.
• Handling customs documentation, immigration formalities, and environmental compliance requirements.
• Proactively identifying and mitigating risks to avoid delays or penalties.

Incident Management & Emergency Support

• Immediate response to any issues or incidents, such as cargo disputes, operational delays, or legal matters.
• Coordination with surveyors, legal advisors, and local authorities to resolve problems efficiently.
• Protecting the owner’s reputation and financial interests in challenging situations.

Reporting and Updates

• Providing real-time updates on vessel operations and port activities.
• Delivering comprehensive post-operation reports with a breakdown of costs and recommendations for future improvements.
• Maintaining detailed records for transparency and accountability.